delivery & returns
We are happy to take merchandise back with an original receipt. You will be refunded in the form of the original tender when returned within 15 days of your purchase. After 15 days, you will be issued a merchandise credit for the amount paid. Merchandise returned without an original sales receipt will be exchanged the same day for in-store merchandise of the current retail price of the item(s) being returned; no online orders or send sales. All returns require a government issued ID (drivers license, passport, non-driver state ID) and must be returned by the person(s) who originally bought the item(s) Kanopy reserves the right to refuse and/or to limit the amount of returns without an original sales receipt.
Some items may be eligible for exchange under certain conditions. To be eligible for an exchange, please email us about the damage and return the damaged item to us. It is best to attach photos of the damage before you ship the item back to us.